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Privacy Policy of Timbertown
Building Centre Ltd. |
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This Privacy Policy is based on the federal Personal Information Protection and Electronic Documents Act ("PIPEDA") and Alberta's Personal Information Protection Act (PIPA). It governs the relationship between TimberTown and individuals with whom we interact, such as our customers or potential customers, employees, and suppliers. We are committed to providing excellent service and to ensuring that our relationship with you is conducted with integrity and in a responsible, fair, honest and ethical manner. Consistent with these objectives we maintain high standards of confidentiality with respect to the personal information in our possession. If you have any questions about this Privacy Policy or wish to access the personal information in our possession about you, please contact our Privacy Officer. Steve Hull, CA, TimberTown Building Centre Ltd., 3440 - 12 St. NE, Calgary, AB, T2E 6N1 or e-mail Collection, Use and Disclosure of Personal Information such as information that may be used to identify a specific individual. Examples of personal information include your name, address, age, social insurance number and other personal identification numbers. In the course of carrying on our business, it is necessary for us to collect and use information about a variety of individuals or businesses. The way this information is used is dependent upon the nature and sensitivity of the particular information. We limit its collection, use and disclosure of your personal information to the purposes that we have identified to you. We collect and use personal information for the purposes reasonably required to carry on our business, including the following: To establish and maintain a responsible relationship with you we collect basic information from customers, contractors and other individuals to confirm their identity and related contact information. This information is used to maintain an effective relationship with you. To meet legal and regulatory requirements TimberTown collects and uses personal information in order to meet our contractual obligations to you, and our legal and regulatory obligations to others. To manage, develop and improve our operations TimberTown collects and uses personal information to ensure the safe and efficient operation of our business. To understand your needs From time to time, we may ask you to participate in surveys that provide us with important information about the effectiveness of our business or other communications. If we identify a new purpose for the personal information that we have collected from you, we will obtain your consent before using your personal information for the new purpose. What personal information does TimberTown disclose? TimberTown may be required to disclose personal information about individuals in certain situations, including the following: To an affiliated company or a third party service provider where the third party has agreed to handle the information in accordance with our policies and the applicable legislation. To a person whom TimberTown reasonably believes to be acting as the individual's agent. To a public authority, or its agent, to the extent required to comply with legal or regulatory requirements. For the purpose of a proposed sale of a part of our business, in which case, TimberTown will obtain the agreement of third parties to protect the confidentiality of information disclosed. Consent Except in limited circumstances, TimberTown will only collect, use or disclose your personal information with your consent. By your receipt of this Privacy Policy, TimberTown will assume, unless we hear from you otherwise, that you consent to the collection, use and disclosure of your personal information by TimberTown in accordance with this Policy. You may withdraw or limit your consent to our collection, use or disclosure of your personal information at any time, subject to any legal or contractual restriction and reasonable notice. Please note that the withdrawal of your consent may change the way in which TimberTown is able to interact with you. We will not use or disclose your personal information without your consent except in the following circumstances: When required by law or for law enforcement or investigatory purposes. For an emergency that threatens life, health or security. For the purpose of collecting on a debt owed to TimberTown. If the information is publicly available and specified in the applicable regulations. Protecting Your Personal Information Keeping your personal information confidential and secure is a priority for us. In order to ensure protection of your personal information, we have developed security procedures to safeguard and protect your personal information against loss, theft, unauthorized disclosure, copying, and unauthorized use or modification, including: Limiting the collection, use and disclosure of personal information to that reasonably required to carry on our business. Ensuring that areas and documents are only accessible by authorized personnel on a need-to-know basis. Protecting the confidential nature of personal information when dealing with other organizations and requiring them to meet the same standard as we do in handling personal information. Your Rights Accessing your personal information We will honour any reasonable requests you make to review, update or correct any of your personal information that is held by TimberTown Inc. or any of its Canadian subsidiaries. We will respond to your request for access within 30 days of the request being made. You could refuse to allow us to obtain, use or share your personal information or you could also withdraw a previously given consent at any time. However, by doing so, depending on the situation, you may be limiting or even preventing our ability to provide you with the service or product you desire. Requesting an update or correction If you believe that any of your personal information is inaccurate, you may ask us to correct it. We will respond to your request to update or correct your personal information within 30 days of the request being made. Registering complaints In the event of any conflict or other concern regarding access to, or the accuracy or our use of, your personal information, you may register a question or complaint with our Privacy Officer (Listed Above). Contact Information and Resources If you wish to access your personal information, change your consent to the ways in which we may use your personal information, have a complaint about our Privacy Policy or the manner in which we may have handled your personal information, or if you have any questions about our Privacy Policy, please contact our privacy officer as listed above. For more information on privacy laws in Alberta, you may contact the Office of the Information and Privacy Commissioner of Alberta toll free at 1-888-878-4044 or email generalinfo@oipc.ab.ca or visit its website at www.oipc.ab.ca. Changes to this Privacy Policy In order to ensure that our Privacy Policy is kept up to date, we reserve the right to change it from time to time. Notice of changes to the Privacy Policy may be posted on the TimberTown website. Visiting the TimberTown Website A visitor to the TimberTown website, www.TimberTown.ca is not required to reveal any personal information, such as name, address, or telephone number unless you specifically type it into a form which thereby shows your consent to collection of such data. Nor is such information collected passively by electronic means. Your personal information is only collected when you voluntarily complete an online application, request form, or survey. Personal information collected during the online application is only used to respond to your inquires or requests and is not used for any other purposes. We will not send you any unsolicited electronic communication. Our website does not collect visitor information in the form of the visitor's domain or Internet Protocol ("IP") address but does collect information regarding which pages are accessed. This information is used internally, only in aggregate form, to better serve you by helping us manage and improve the content of our website and to diagnose technical problems. TimberTown Inc. does not store 'cookies' on your computer when you visit our website. TimberTown's Commitment to the Ten Privacy
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